Objectives and competences

Basic information

CertificateMicrocredencial
Coordinating facultyInstitut de Formació Contínua IL3
Branch of knowledge
  • Behavioural sciences and psychology
Mode of deliveryFace-to-face
Credits3
Length of course1 academic year
Language(s) of instructionSpanish
Enrolment feeFirst year: 440,00 €
An increase of 10% is applied to the price, up to a maximum of € 70, as administration fee
In-company placement(s)No
Start of teaching period19/01/2026
End of teaching period12/03/2026
E-mailmicrocred.info@il3.ub.edu
Webpagehttps://www.il3.ub.edu/microcredenciales-comunicacion-cliente
ManagmentCuadrado Salido, David
Open pre-enrolmenthttps://www.il3.ub.edu/microcredenciales-comunicacion-cliente
Lead to doctoral studiesNo
Admission for applicants not holding a degree qualificationYes

Objectives and competences

Objectives

Improve communication skills as professionals in technology companies, to establish more effective, empathetic and trusting relationships with customers, guaranteeing clear, adapted communication aimed at customer satisfaction and loyalty.

Access and admission

Applicant profile and access requirements

Recommended applicant profile

Senior profiles or project managers of technology companies who maintain or must maintain an ongoing relationship with clients and work teams.

Access requirements and conditions

The course is also open to students with no prior university education, who will acquire the same knowledge and skills and receive a specific qualification for their learner group. Information on the access requirements and other conditions can be obtained from the course directors.

Pre-enrolment

Calendar

Contact us

Classes


AddressINDRA Sistemes, S.A.
c/ Roc Boronat, 133

08018 - Barcelona
Espanya
Email addressmicrocred.info@il3.ub.edu
Webpagewww.il3.ub.edu/ca/programes/microcredencials
Telephone93 309 36 54
Observationsgroup 1, from January 19 to March 3 (end of the academic period, March 10); group 2, from January 21 to March 4 (end of the academic period, March 11); group 3, from January 23 to March 5 (end of the academic period, March 12); in-person sessions, from 9 a.m. to 2 p.m., and online sessions, from 9 a.m. to 12 p.m. and from 4 to 7 p.m.

Further information


AddressInstitut de Formació Contínua - UB
C/ Ciutat de Granada, 131

08018 - Barcelona
Espanya
Email addressmicrocred.info@il3.ub.edu
Webpagehttps://www.il3.ub.edu/microcredenciales-comunicacion-cliente
Telephone93 309 36 54

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