Help

Set the password
Access the form to set the password and obtain the identifier. If you are a new or existing student, but have forgotten your password or ID, see the PDF or watch the video.
Frequently Asked Questions
Solve doubts or problems in the Frequently Asked Questions section. You can search by keyword or using the search engine filters. If you can't find the solution, contact us through the Student Portal Incident Mailbox.
Notices ICT Area
Consult notifications about scheduled maintenance, incidents or service interruptions, security alerts and other communications that may be of interest to you.
Frequently asked questions

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Which are the applications or services that need authentication?

Virtual Campus | Identifiers and password | Email | SocUB (intranet)

I have forgotten my password and/or identifier, I fill in the corresponding form but I do not receive in my personal mailbox (non UB mail) the message with the instructions to obtain the identification data

Identifiers and password

My photo does not appear/would like to change it in my personal area

Other services | SocUB (intranet)

There was an internal error (903)

Identifiers and password | Error messages

I write correctly my ID and password and the next message appears: "Les dades introduïdes no són correctes"

Virtual Campus | Identifiers and password | SocUB (intranet) | Error messages

What is SocUB and what will I find?

Identifiers and password | SocUB (intranet)

What is the alternative e-mail address?

Identifiers and password

What are virtual classrooms?

Other services

What are my identifier and password?

Identifiers and password

Where can I request for academic documents?

Other services

When I try to set the password, the system replies: "There is no personal e-mail address in your file"

Identifiers and password | Error messages

When I consult the file I get the following message: "Alumne/a amb matrícula anul·lada d'ofici" ("that means that your enrolment has been cancelled due to non-payment issues")

Other services | Error messages

What to do for / I can't log on to computers in the computer rooms / library

Other services

How do I communicate / modify my personal data?

Other services

How do I access the Virtual Campus?

Virtual Campus | Identifiers and password

How do I use UB wifi and roaming wifi (EDUROAM network)?

Other services

Can I use the VPN service?

Other services

I cannot access the UB Virtual Campus

Virtual Campus | Identifiers and password

In introducing the data to set my password, the next message appears: "No enrolled students have been found with the ID number or date of birth entered"

Virtual Campus | Identifiers and password | Error messages

I can't see some of the SocUB content, what can I do?

SocUB (intranet)
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SAE telephone and face-to-face support during summer 2025
From 2 June to 25 July and from 1 to 12 September:
Monday, Wednesday and Friday from 10 am to 2 pm
and Tuesday and Thursday from 10 am to 5 pm.
From 28 July to 1 August and from 25 to 29 August:
Monday to Friday from 10 am to 2 pm.
From 5 to 22 August:
institutional closure with minimum services exclusively by e-mail.
 
SAE telephone and face-to-face support during academic course
Monday to Thursday, from 10 a.m. to 5 p.m., and Friday, from 10 a.m. to 2 p.m.
The timetable may change at Christmas, Easter week and during the summer.

To complete administrative procedures related to your academic activities: get in touch with the Secretary's Office for Students in your faculty or affiliated school.